Aquatics Avenue Travel Terms & Conditions

Last Updated: November 28, 2025
Aquatics Avenue Travel would like to do everything possible to ensure that your travel is worry free. These booking conditions, together with our privacy policy, additional information regarding airline tickets, suppliers’ terms and conditions and any written information we brought to your attention before we confirmed your booking, sets out the conditions of the contract between you and Aquatics Avenue Travel and our contractual commitments to each other. The clients’ acceptance of verbal or written confirmation, and/or a deposit or final payment made for services, constitutes clear and binding acceptance of these Terms and Conditions. Please note that in all transactions, Aquatics Avenue Travel is acting as an agent or agency. We are not the principle or supplier of any element of your arrangements. We recommend you read all contracts carefully, understand any terms and conditions outlined for your trip, and consider travel insurance for unforeseen circumstances.

You acknowledge and agree that we may change these terms and conditions from time to time and that those changes become effective immediately. You agree to be bound by the terms and conditions that are in effect at the time of your travel or cancellation, whichever applies. Your continued use of our services after any changes constitutes acceptance of said changes. You agree that is your responsibility to be familiar with these terms and conditions and to check back from time to time for any changes.

Please read them carefully, print or store electronically and keep with your travel documents.

Definitions
(a) References within the booking conditions to “departure dates” means the date the services we have agreed to provide commence.
 (b) The references to “you” and “your” means the persons named in the booking (including any person or persons added or substituted subsequently).
 (c) “We” “Us” and “Our” means Aquatics Avenue Travel. Aquatics Avenue Travel is and acts in the capacity of a third-party agent.
 (d) References to “arrangements”, “travel arrangements”, “holiday”, “trip”, “package”, “tour”, “vacation” or “arrangements” mean the services we have agreed to provide to or provide you with under your booking with us.
 (e) References to “Suppliers” include hotels, resorts, tour guides, tour operators, airlines, transportation companies and any other third parties we contract on your behalf to make up your travel arrangements.

1. Your Contract

1.1 The undersigned confirms to Aquatics Avenue Travel that he/she/they:

  • Are at least 18 years of age and authorized by all persons named in the booking and the parent or guardian of all-party members under the age of 18 years, when the booking is made.
  • Have the authority to pay for this booking using the method of payment the undersigned has provided to Aquatics Avenue Dive Club. 
  • Assumes the responsibility of sharing these Terms and Conditions with each member named in the booking.

It is the responsibility of each participant to read our Terms and Conditions in its entirety. The undersigned on behalf of themselves and each member of the party consents to the use of information in accordance with our privacy policy.

1.2 A contract will exist as soon as we issue a booking confirmation invoice to the undersigned or your travel representative. The contract is made in the terms of these booking conditions, which are governed by the laws of the State of Louisiana without regard for conflicts of law principles, and the jurisdiction of the town of Bush, in the parish of St. Tammany, in the state of Louisiana, USA. All guest claims must be submitted in writing and received by Aquatics Avenue Travel no later than fourteen (14) days after the completion of the Aquatics Avenue Travel trip. Guest claims not submitted and received within this time shall be deemed waived and barred.

1.3 Once you have received your booking confirmation invoice, please check this carefully together with all other documents, we or your travel representative has sent you. If any of the information contained within any of these documents is incorrect or incomplete, please notify us immediately in writing as it may not be possible to make later changes to it. Travel documents must contain your full LEGAL name. We cannot accept any liability if we are not notified of any inaccuracies within 24 hours of issue of the booking confirmation invoice to you.

1.4 We reserve the right to refuse to accept bookings at our absolute discretion without stating the reason for doing so.

No reservations are confirmed until proper payment is received. Aquatics Avenue Travel shall have no obligation and provide no confirmation of any reservation until the deposit is actually received.

2. Special Requests

2.1 If you have a special request, please advise us or your travel representative at the time of booking. We cannot guarantee that the request will be met and any failure to do so will not be a breach of contract on our part. Confirmation that a request has been noted will be included on your booking confirmation invoice or upon the acknowledgment of booking. We are unable to accept bookings which are conditional upon a special request being met and these will be treated by us as a standard booking. Suppliers may charge additional fees for such requests. Any additional fees will be at your expense.

3. Trip Price

3.1 Prices in the travel industry are in a constant state of flux. While we do our utmost to maintain stability and accuracy in pricing, all prices are subject to change without notice. We reserve the right to alter the prices of any of the trips shown on our website. You will be advised of the current price of the vacation you wish to book before your contract is confirmed.

3.2 Unless stated otherwise, the price of your trip includes each and all of the component parts described within your booking confirmation invoice. Nothing additional.

3.3 Depending on the specific trip, there will be items not included in the price of the trip. Including, but not limited to: airfare, travel insurance, baggage charges, local taxes, marine park and nature fees, tipping and any food or drink or additional excursions or activities which are not confirmed as being part of your travel arrangements.

3.4 All deposits and final payment schedules are supplier dependent. You will be notified at the time of your booking request the terms provided by the supplier. You must make payments on time and in accordance with the directions provided by the supplier or agent.

3.5 In the event that transportation is purchased from Aquatics Avenue Travel, even when the base fare is guaranteed, passengers are subject to any and all tax/fuel and surcharge increases imposed by service provider at time of ticketing and/or at time of travel. Changes in the cost of the following mean that the price of your travel arrangements may change after you have booked. Costs that may increase even once travel has begun without notice include:

  • The price of transportation resulting from the cost of fuel or other power sources.
  • The level of taxes or fees applicable to the trip imposed by third parties not directly involved in the   performance of your trip, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports.
  • The exchange rates relevant to your package.

3.6 While we do accept major credit cards including Visa, Mastercard, American Express and Discover, participants must provide to us a signed charge authorization agreement or click authorization for every transaction for your trip. Your payment authorization or furnishing of payment by any method is a binding agreement for us to charge your card or debit your account and as such you waive any right to chargeback in the case of cancellation for any cause (excepting fraud), including a Force Majeure event, as defined herein, and agree to refund policies and procedures as outlined in these Terms and Conditions. In the event a Participant attempts to chargeback, reverse, or recollect a trip payment already made without the authorization of Aquatics Avenue Travel, we reserve the right to collect all additional costs, fees and expenses associated with such chargeback, reversal or recollection, including, without limitation, attorney and administrative fees.

4. Local Charges & Tourist Taxes

4.1 Unless we have stated that a local service or facility is included or free in our accommodation description, you may be asked to pay a charge locally, for example, local tourist tax, room services (e.g. minibar), health and beauty treatments, snacks, drinks, marine park and nature fees etc. Tourist taxes may be payable by you when you check out of your accommodation or at time of activity participation or services are furnished. These are additional to your arrangements with us and are solely your financial responsibility.

5. If You Change Your Booking

5.1 If, after we have issued a booking confirmation invoice to you, you wish to change your travel arrangements, we will do our best to make these changes, although it may not always be possible to do so. All changes will be subject to the terms and conditions of the suppliers. Your request to change your booking must be made in writing by you or the party leader. You will be asked to pay an administration charge of $200 and any further costs we may incur in making this alteration in addition to the supplier’s penalties. When changing your travel arrangements, the price will be based on the price applied on the date you make the change. The price may not be the same as when you first made your booking.

5.2 Any discount you received when you made your original booking may be altered or reduced when changes are made if this discount had subsequently been altered, reduced or withdrawn.

5.3 If you have paid accommodation supplements and the number of people in your accommodation changes you may have to pay extra.

6. If You Cancel Your Booking

6.1 As described above, Aquatics Avenue Travel is required to pay all suppliers well in advance of your tour date. All suppliers have their own cancellation policies, which apply to your booking. If you, or any member of your party, cancel your travel arrangements at any time, written notification from the person who made the booking must be received by us at our registered office or by email at contact@aquaticsavetravel.com. Upon, receipt, Aquatics Avenue Travel will follow industry procedures for any applicable refunds as outlined in the supplier’s terms and subject to their review. If you are entitled to a refund, please note that the supplier is responsible for this refund, not Aquatics Avenue Travel. Generally, flight tickets, hotel reservation and other items provided for the travel cannot be refunded if they are partially used. We are not responsible for a supplier’s failure to pay a refund.

7. Liability

7.1 We will not be liable for any failure in the performance of our contract with you if this is due to:

  • The fault of yourself and/or another member of your party;
  • A third party, whether connected or unconnected with the provision of the travel arrangements and where failure is unforeseeable or unavoidable;
  • Unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised;
  • An event which neither we nor our suppliers, even with all due care, could have foreseen or forestalled.

7.2 We will not accept responsibility, financial or otherwise for any services which do not form part of your contract with us. These may include any excursion purchased during the course of your holiday and any additional services or facilities which we have not agreed to arrange or provide as part of our contract with you.

8. Assistance by Us During the Course of Your Booking

8.1 Should you have any complaints about an aspect of your trip arrangements when traveling, you must inform the local representative or supplier involved immediately. Most problems can easily be dealt with on the spot. Please note if you do not report a problem or complaint which, if it had been reported at the time it occurred could have been resolved there and then, we cannot accept any liability in respect of that problem or complaint. It is sensible to expect a client traveling internationally to be reasonably resourceful if things go wrong. If your complaint is not resolved then you must repeat your complaint in writing within 14 days of the end of your travel arrangements with us by writing to us at our Registered Office or emailing us at contact@aquaticsavetravel.com. You must provide any booking reference and all other relevant information to enable us to fully investigate your complaint. Our customer service team will work with you towards resolution but may request additional information from you, so please make sure that you save any pertinent documents. Resolution may take 60 days or longer. Complaints regarding accommodations or airfare must be addressed directly with the supplier. Nothing in this paragraph should be construed as a promise by Aquatics Avenue Travel to settle or refund any money to you. Any complaints which are not made in accordance with this procedure we are unable to accept liability and reserve the right to not pursue further.

8.2 If you or any member of your party suffers during the course of your trip any difficulty as a result of any activity which does not form part of your contracted travel arrangements, you acknowledge that your only remedy is with the supplier of the optional activity. Aquatics Avenue Travel has no liability for and cannot assist you in matters with suppliers of optional activities.

9. Excursions and Activities and Resort Information

Excursions, tours or other activities that you book or pay for whilst you are on your trip do not form part of the travel arrangements provided by us. Your contract will be with the operator or provider of that excursion, tour or activity and not with us. We are not responsible for the provision of the excursion, tour or activity or anything that may happen during the course of its provision by the operator. We do not accept any liability in relation to any such excursion, tour or activity and these Booking Conditions do not apply to them. Please consider purchasing a travel protection plan to protect yourself and your financial investment.

10. Health & Fitness

10.1 Activities within our trips may require a certain degree of physical fitness. It is your responsibility to ensure that you have the levels of fitness required for any activity you choose to participate in. If you are in any doubt, please consult your doctor before booking and/or departure.

10.2 You must provide us with full details of any existing medical or physical problems, (including unusual height or weight) allergies or disability that may apply to you or any member of your group and which is likely to affect your ability to take part in some or all of the activities forming part of your trip (including, in particular, any accommodation requirements or difficulties that may be encountered in accessing buildings) at the time of booking. Any accommodations provided will be at the sole expense of the guest requiring the accommodation. Please note that accommodations outside of the USA may not be in compliance with the Americans with Disabilities Act and may not have wheelchair accessibility.

11. Passport, Visa, Documentation, Immigration and Health Requirements

11.1 Information provided by Aquatics Avenue Travel is given on good faith only – documentation requirements are subject to change. It is your own responsibility to confirm your documentation status. This includes travel documents required to enter or exit a country and necessary vaccinations. It is also your responsibility to provide accurate information regarding legal names for airline tickets and ensuring that they match your travel documents prior to requesting airline tickets, travel arrangements or other services be arranged and again after issuance. All penalties for changes made due to incorrect names or other personal information is the responsibility of the passenger.

11.2 You must carry valid proof of citizenship and proper identification (at minimum a current Passport). Many destinations also require an additional visa, vaccinations and more. As it is a common requirement in many countries, Aquatics Avenue Travel strongly advises passengers do not travel with less than 6 months remaining on their passport from their return date. If you are traveling with children, some countries require specific travel permissions from both birth parents. Since proof varies with each country, you must check requirements for each specific destination at time of booking, periodically leading up to your trip and prior to departure. Without proper identification, a passport and necessary visas, you will not be permitted to depart.

11.3 The passport and visa requirements of yourself and your party, together with any other immigration requirements, are your responsibility and you should check these with the relevant embassies and/or consulates prior to travel. Check with the United States Department of State at www.travel.state.gov, not only for entry requirements into foreign countries and returns to the U.S., but also for any restrictions that may prevent you from entering into a foreign country. We do not accept any responsibility if you cannot travel if you have not complied with the relevant requirements in force prior to and at the time of travel.

11.4 It is also your responsibility to check all compulsory and recommended health requirements, including vaccinations and test results, prior to travel and to ensure that you are in receipt of all and any necessary vaccination certificates and other health documentation. The costs of obtaining any such documentation are your responsibility and we are unable to accept any responsibility or liability if your travel arrangements are affected as a result of the failure to do so by yourself or any member of your party.

11.5 It is your responsibility to check with the CDC and your doctor for additional health requirements, recommendations and warnings.
Check the following web sites for important information about health-related alerts for your intended travel destination: 

11.6 We do not accept any responsibility if you cannot travel if you have not complied with the relevant requirements in force when booking your trip, prior to and at the time of travel or in the event that the laws, and/or requirements and/or warnings have changed and/or you do not meet them. We will not be liable for any losses or costs incurred as a result of being unable to travel and/or being denied entry/exit into a country because you do not meet these requirements.

11.7 Should you cancel or change your arrangements in any way simply because you are no longer comfortable with and/or no longer meet new requirements and/or advisories for your destination, full penalties, cancellation charges and administration fees will apply in addition to any costs incurred by us due to your cancellation.

12. Denied Boarding Regulations and Transportation Delays

12.1 If any flight you have booked is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airlines, you must pursue the airline directly for the compensation due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. The fact that a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations.

12.2 The airlines usually will not compensate for missed connections, unused portions of your and/or loss of your entire vacation or additional costs incurred as a result of their delay, cancellation or schedule change. Aquatics Avenue Travel and its suppliers, is not responsible, does not accept any liability or will be held accountable for these losses or costs.

12.3 Unfortunately, flight or other transport delays sometimes occur. Depending on the length of the delay and surrounding circumstances, the carrier concerned should provide refreshments when and where appropriate. We are generally not in a position to provide any assistance in the event of flight or other transportation delays and cannot accept any liability except where expressly stated in these Booking Conditions.

12.4 Due to the above, we strongly recommend travel insurance and our representatives will be glad to furnish a quote upon request. Please see section 14 regarding travel insurance for more details.

13. Your Responsibilities and Behavior

13.1 As part of your booking with us, you are accepting liability for any loss or damage caused by you or any member of your party during the course of your trip. Payment for any loss or damage must be made to us or our supplier at the time that it occurs or as soon as is reasonably practicable thereafter. If the cost of the loss or damage is not known at the time, we will reasonably estimate it and if this reasonable estimate exceeds the amount paid, you must pay the difference once known, and if it is less, the difference will be refunded to you. You will also be responsible for, and agree to indemnify us, in respect of any claim subsequently made against us and all costs incurred by us (including our own and any other party’s full legal costs) arising from your actions.

13.2 You are also responsible for the behavior of yourself and other members of your party. We can refuse to accept you as a customer or refuse to continue dealing with you and/or any other member of your party by terminating your travel arrangements if yours or their behavior is or is likely to be, in our reasonable opinion or in the reasonable opinion of our suppliers, disruptive, upsetting or dangerous to yourself or anyone else, or if you or any member of your party have caused or are likely to cause damage to property. In these circumstances, we will not pay any refund, compensation or other sum whatsoever or any costs or expenses incurred by you if we or any of our suppliers have to terminate your travel arrangements due to such unacceptable behavior. In this situation we will have no further responsibility for you or any other member of your party (including any return travel arrangements). If your unacceptable behavior means that you are not able to board your outward flight, we will treat your booking as cancelled from that moment and you will have to pay the full cancellation charges.

14. Travel Protection Insurance

14.1 Aquatics Avenue Travel strongly recommends at minimum that all customers purchase Travel Protection. Travel Protection should, at a minimum, cover Trip Cancellation or Interruption, Cancel for Any Reason, Medical Expense, Emergency Evacuation/Repatriation, and Baggage. Travel protection plans can help protect you in the event of loss of non-refundable trip deposits and payments that result from cancellation or trip interruption (due to a covered reason such as injury or illness before or during the trip). It also helps with reimbursement for medical emergency costs (including very costly medical evacuation costs), missed connections and baggage loss. In some destinations it is mandatory. Those who fail to do so will be responsible for their own losses. We strongly advise you to protect yourself with travel insurance, and we have comprehensive options available upon request.

14.2 Aquatics Avenue Travel does work with several travel protection providers. Aquatics Avenue Travel employees are not qualified to answer technical questions about the benefits, exclusions, and conditions of travel protection plans. Aquatics Avenue Travel cannot evaluate the adequacy of the prospective insured’s existing insurance coverage. If you have any questions about your travel protection, call your insurer or insurance agent or broker. Aquatics Avenue Travel will not be responsible for your losses or additional costs incurred for trip cancellations, interruptions or unused portion of your trip and/or any health issues, injuries, accidents or death while on a trip and cannot be held responsible for any losses or costs you may incur as a result of failing to do so.

14.3 If you take part in activities whilst travelling that have been organized and arranged independently of us, participation is at your own risk and it is your responsibility to ensure that you have obtained the relevant insurance.

15. Local Health & Safety Standards

You should be aware that it is the standards and health and safety requirements of the country in which the services which make up your travel arrangements are provided which apply and not those of the United States of America. These standards will be different to those of the United States and may sometimes be lower.

 16. Local Charges & Tourist Taxes

Unless we have stated that a local service or facility is included or free in our accommodation description, you may be asked to pay a charge locally, for example, local tourist tax, room services (e.g. minibar), health and beauty treatments, snacks, drinks, marine park and nature fees etc. Tourist taxes may be payable by you when you check out of your accommodation or at time of activity participation or services are furnished. These are additional to your arrangements with us and are solely your financial responsibility.

17. Our Website, Brochure and Advertising

The information contained in our website, brochure and advertising material is to the best of our knowledge and belief it is correct at the time of publication. Occasionally errors may occur, and information may change and you must therefore check all the details of your travel arrangements at the time of booking.

RELEASE OF LIABILITY

With respect to the travel arrangements made in connection with this transaction, Aquatics Avenue Travel works with a variety of disclosed principals and independent contractors, including, but not limited to, carriers, cruise lines, transportation companies, tour operators, wholesalers, service companies, hotels, and similar suppliers of travel-related services. Aquatics Avenue Travel is not responsible or liable for any acts, omissions, financial stability, delays, changes, use or secure storage of any of your information, personal or otherwise, supplied by you, directly or through Aquatics Avenue Travel, by any of the entities of the type listed above. Neither the Aquatics Avenue Travel nor any of its representatives shall be or become liable or responsible for any loss, injury, damage to person, property, or otherwise in connection with any accommodations, transportation, hotel, restaurant, baggage, tour, flight, or cruise services resulting directly or indirectly from acts of God, terrorism, social or labor unrest, mechanical or construction failures or difficulties, diseases, bacteria, pathogens, local laws, climactic or weather-related conditions, floods, storms, hurricanes, typhoons, droughts, high or low water levels, criminal acts, fire, breakdown in machinery, acts of governments, de jure or de facto, war, hostilities, civil disturbances, strikes, riots, thefts, epidemics, medical quarantines, customs, entry or visa regulations, defaults, delays or cancellations of or changes in itinerary, routing or schedules, from any cause beyond the control of Aquatics Avenue Travel or from any loss or damage resulting from, missing, lacking, untimely, insufficient or improperly issued passports, visas or other required border-entry documents. Traveler(s) assume complete and full responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, as well as any and all terms, conditions, and restrictions (including, without limitation, fare restrictions) imposed by any carrier, and all safety, health or security conditions at such destinations, during the length of the proposed travel.

All information provided by Aquatics Avenue Travel agents, pricing documentation and on our website is correct to the best of our belief, but we accept no liability for any inaccuracies contained therein. All suppliers are independent contractors, and are not agents or employees or representatives of Aquatics Avenue Travel. All tickets, receipts, coupons, and vouchers are issued subject to the terms and conditions specified by each supplier, and by accepting the coupons, vouchers, and tickets, or utilizing the services, all customers agree that neither Aquatics Avenue Travel, nor its employees, agents, or representatives are or may be liable for any loss, injury, or damage to any tour participant or their belongings, or otherwise, in connection with any service supplied or not supplied resulting directly or indirectly from any occurrence beyond the control of Aquatics Avenue Travel. Aquatics Avenue Travel assumes no responsibility or liability for any delay, change in schedule, loss, injury or damage or loss of any participant that may result from any act or omission on the part of others.

It is also understood and agreed that Aquatics Avenue Travel does not by acceptance of the client, assume any responsibility or liability for the safety of any participating individual, particularly while such individual is engaged in land or underwater activities whether alone or in groups, under the supervision of a tour escort, or otherwise. The tour escort is not acting in the capacity of instructor unless specifically indicated. Each client further agrees that in consideration of the price at which the said program is offered and conducted and other good and valuable consideration and in order to induce Aquatics Avenue Travel to accept the client under the age of majority, release Aquatics Avenue Travel and its owners, operators, instructors, employees or other agents, from damages resulting from death or personal injuries, including loss of services which the client may sustain on account of, or in connection with said program including ownership, maintenance, use or operation of any automobile, ship, airplane, boat, hotel or common carrier.

The client acknowledges that Aquatics Avenue Travel is not responsible and will not furnish refunds, credits or rainchecks nor bear any costs for cancellations, interruptions, delays, misconnections, transportation issues, illness, injuries, accidents, acts of war, environmental and health concerns or any other events out of their control. The client agrees to purchase travel protection. In the event that the client does not purchase or carry these insurances, they accept all costs and losses should one of these events or similar occur. I acknowledge that Aquatics Avenue Travel acts as an agent for the supplier and may receive commission for this transaction.

If you have any questions regarding this agreement or Aquatics Avenue Travel company policies, please contact us in writing:
Aquatics Avenue Dive Club
Contact@AquaticsAveTravel.com